The list is constantly updated with new IP addresses as VPN services expand their offerings, allowing Netflix to stop foreign-based streamers in their tracks. Things work a little differently with the Netflix streaming apps as compared to the browser, however. Apps are blocked using a more restrictive DNS-based approach.
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Use these troubleshooting steps if you cannot connect to ExpressVPN or if your app is showing you an error message that says “Unable to Connect.”
Troubleshooting steps
After each step, check if the problem is resolved.
You can also contact the ExpressVPN Support Team for immediate assistance.
1. Make sure your internet connection is active
To test whether your internet connection is active, disconnect from ExpressVPN and see if you can access the website.
If you are able to access the internet while disconnected from ExpressVPN, move on to the next step.
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If you are unable to access the internet even when disconnected from ExpressVPN, you will need to check your internet connection. For Windows users, please follow this guide to restoring your Windows internet connection.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
2. Download the latest version of ExpressVPN
To download the latest version of ExpressVPN,
Need help? Contact the ExpressVPN Support Team for immediate assistance.
3. Connect to another ExpressVPN Location
If you can access the internet when disconnected from ExpressVPN but cannot connect to an ExpressVPN server location, choose a different server location from the list of locations.
You can also consult this guide to choosing the best server location for your needs.
Connect to a different server location for…
Need help? Contact the ExpressVPN Support Team for immediate assistance.
4. Disable your firewall, antivirus, or anti-spyware program
Your VPN connection might be blocked by a firewall, antivirus, or anti-spyware program. Best workflow apps mac.
To test this, disable these programs and see if you can connect the ExpressVPN. If you are able to connect to ExpressVPN, do one of the following:
Need help? Contact the ExpressVPN Support Team for immediate assistance.
5. Change your VPN protocol
VPN protocols are the methods by which your device connects to a VPN server.
For the best experience, ExpressVPN recommends using the Automatic protocol option, which is selected by default.
If you are unable to connect to ExpressVPN with the Automatic protocol, we recommend that you can try the other protocols listed in the following order:
Note: L2TP/IPSec provides weak security benefits and should only be used for anonymization or for changing locations. ExpressVPN does not recommend using it unless absolutely necessary.
How to change the protocol for the…
Need help? Contact the ExpressVPN Support Team for immediate assistance.
6. Send in your ExpressVPN diagnostic information file
Your ExpressVPN diagnostic information file might reveal what is causing your connection to fail.
You can send it to the ExpressVPN Support Team directly to get specific solutions to your connection issue.
On Windows or Mac
On Android or iOS
Need help? Contact the ExpressVPN Support Team for immediate assistance.
7. Resolve the errors in your diagnostic information file
Are you tech-savvy? Find out what the error messages mean and resolve the issue yourself.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
8. Cannot connect on router
If you have problems with your router or with the ExpressVPN app for routers, it is best to contact the ExpressVPN Support Team via live chat.
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Need help? Contact the ExpressVPN Support Team for immediate assistance.
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Need connection help?Talk to a HumanNeed connection help?Talk to a Human
Use these troubleshooting steps if you cannot connect to ExpressVPN or if your app is showing you an error message that says “Unable to Connect.”
Troubleshooting steps
After each step, check if the problem is resolved.
You can also contact the ExpressVPN Support Team for immediate assistance.
1. Make sure your internet connection is active
To test whether your internet connection is active, disconnect from ExpressVPN and see if you can access the website.
If you are able to access the internet while disconnected from ExpressVPN, move on to the next step.
If you are unable to access the internet even when disconnected from ExpressVPN, you will need to check your internet connection. For Windows users, please follow this guide to restoring your Windows internet connection.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
2. Download the latest version of ExpressVPN
To download the latest version of ExpressVPN,
Need help? Contact the ExpressVPN Support Team for immediate assistance.
3. Connect to another ExpressVPN Location
If you can access the internet when disconnected from ExpressVPN but cannot connect to an ExpressVPN server location, choose a different server location from the list of locations.
You can also consult this guide to choosing the best server location for your needs.
https://ktuzwc.weebly.com/blog/automotive-shop-apps-mac. Connect to a different server location for…
Need help? Contact the ExpressVPN Support Team for immediate assistance.
4. Disable your firewall, antivirus, or anti-spyware program
Your VPN connection might be blocked by a firewall, antivirus, or anti-spyware program.
To test this, disable these programs and see if you can connect the ExpressVPN. If you are able to connect to ExpressVPN, do one of the following:
Need help? Contact the ExpressVPN Support Team for immediate assistance.
5. Change your VPN protocol
VPN protocols are the methods by which your device connects to a VPN server.
For the best experience, ExpressVPN recommends using the Automatic protocol option, which is selected by default.
If you are unable to connect to ExpressVPN with the Automatic protocol, we recommend that you can try the other protocols listed in the following order:
Note: L2TP/IPSec provides weak security benefits and should only be used for anonymization or for changing locations. ExpressVPN does not recommend using it unless absolutely necessary.
How to change the protocol for the…
Need help? Contact the ExpressVPN Support Team for immediate assistance.
6. Send in your ExpressVPN diagnostic information file
How to delete golf buddy app from mac. Your ExpressVPN diagnostic information file might reveal what is causing your connection to fail.
You can send it to the ExpressVPN Support Team directly to get specific solutions to your connection issue.
On Windows or Mac
On Android or iOS
Need help? Contact the ExpressVPN Support Team for immediate assistance.
7. Resolve the errors in your diagnostic information file
Are you tech-savvy? Find out what the error messages mean and resolve the issue yourself.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
8. Cannot connect on router
If you have problems with your router or with the ExpressVPN app for routers, it is best to contact the ExpressVPN Support Team via live chat.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
Was this article helpful?
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